Aircall raises $120m in Series D funding led by Goldman Sachs Asset Management
Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120m in a series D funding round.
The funding round was led by Goldman Sachs Asset Management, and joined by most of Aircall’s current investors (DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners), showing their renewed trust in the company’s vision.
Aircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time. In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce .
Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalised and convenient services.
Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, HubSpot, Zendesk, Slack, Intercom and many others.
Christian Resch, Managing Director at Goldman Sachs, said: “The past 12 months have been a catalyst for Aircall’s cloud based SaaS communication solution. In a hybrid work environment, users are looking to Aircall to provide an easy to use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”
Despite the challenges this past year has brought, Aircall achieved record-breaking growth across its business. The company saw more than 65% total customer growth year over year, and now has more than 8,500 customers worldwide.
Aircall’s development relies strongly on internationalisation, with more than a third of revenue generated in the United States. With offices in New York, Paris, Sydney and Madrid, Aircall recently passed the 450 employee mark and plans to recruit more than 260 new employees by the end of the year.
With this new funding round, Aircall will invest in improving its app and expanding its UK presence with a new office in the region by the end of 2021. Aircall plans to recruit more customer-facing teams to come closer to the customer needs in-market with an expanded European presence including London and Berlin offices.
“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances,” said Olivier Pailhes, co-founder and CEO of Aircall.
“Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”