Amazon Home Services Launches in the UK

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Amazon Home Services

Amazon announced today the launch of Home Services in the UK. Customers buying more than 4 million products on Amazon.co.uk, ranging from TVs and household appliances to garden furniture and exercise equipment, can now schedule installation or assembly support from a trusted professional during checkout. Customers can also browse, purchase and schedule a selection of professional services even if they have bought their products elsewhere.

Amazon Home Services features a curated list of handpicked tradespeople and service providers who offer upfront pricing with helpful ratings and reviews from verified customers. Amazon’s ‘Happiness Guarantee’ backs all service purchases, offering extra reassurance for customers with regards to the quality of the work taking place.

Amazon Home Services provides customers:

  • Handpicked Providers: Amazon curates an invite-only marketplace of professional service providers. Invited tradespeople are background checked, required to carry any applicable insurance and licenses and expected to maintain an excellent performance standard.
  • Happiness Guarantee: Amazon doesn’t just refer customers to providers, but stays with them every step of the way. All service purchases are guaranteed. If customers are not satisfied at the end of their service, Amazon will work with customers and the provider to ensure the job gets done right or issue a refund.
  • Upfront Pricing: Each service comes with a pre-defined scope of work and upfront pricing. Customers can add pre-packaged services right to their Amazon.co.uk baskets with just a few clicks and are only charged when the service is completed.
  • Verified Reviews: All Amazon Home Services reviews are from verified purchases, so customers know they are hearing from real customers. No special sign up or subscription is required to read reviews and ratings.

Amazon.co.uk customers across Greater London, Birmingham and Manchester can now find and book a wide range of services including general handymen, electricians, plumbers and home cinema specialists. New cities and services will be added over time.

“We’re thrilled to be expanding Amazon Home Services to the UK as a simple way to book trusted, service professionals,” said Scott Webster, General Manager, Amazon Home Services Europe. “Following our successful launch in the U.S., customers have told us they love the convenience and peace of mind that comes with trusted, professional installation of their products. We’re delighted to be able to offer this same experience to UK customers through a network of handpicked, local tradespeople and service providers.”

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One thought on “Amazon Home Services Launches in the UK

  1. Rich M Brady says:

    I love the security and peace of mind that this will give customers.

    We all use Amazon, so this will make buying decisions easier as we’re already in the ecosystem.

    I wonder how long it will be before we start seeing recommendations for a painter and decorator when we have a couple of brushes and a roller in our cart!

    This will impact tradespeople hugely though, won’t it?

    You guys have your finger on the pulse more than I do in this sector, but many owner managed painting, plastering, electrical and joinery companies are way behind in terms of invoicing, cash flow and web presence.

    This is going to be completely alien to them.

    Will this leave a void that only larger more tech savvy companies can fill?

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