Dixons Carphone reports profits slump of 23% following data breach

Latest News | Retail

CarphoneDixons Carphone has reported a decline as pre-tax profits for the year to 28 April fell 23% to £382m, from £500m in the same period last year.

This news follows Dixons Carphone admitting that millions of customer bank card details have been subject to what was described as an “unauthorised access to certain data” over the past 12 months.

The retailer, which is set to close 92 of its more than 700 stores this year amid slowing sales of mobile phones, admits that it had “plenty of work to do” in revamping its business.

Chief executive Alex Baldock said: “We can make more of these strengths, by bringing clear long-term direction that sharpens our focus on our core, and that better joins up both our offer to customers and our business behind the scenes. There’s nothing here that can’t be done, and we expect top and bottom-line benefit of doing it.

“Our new leadership team is working at pace to set that direction, and we’ve taken action already to invest more in our colleagues and the customer experience, as well as to improve our performance in the UK.”

Meanwhile, the firm has seen Humphrey Singer departing today for Marks & Spencer.

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