Echo Managed Services clinches coveted south west contact award

Nigel Baker

Nigel Baker

Echo Managed Services took home the highly sought-after Outsourced Contact Centre of the Year title at the prestigious South West Contact Centre Forum (SWCCF) Awards.

The outsourced customer contact specialist, which operates out of various sites across the UK including a 100-strong team in its Bristol centre, fought off tough competition in the highly contended category.

The win comes off the back of a strong year for the business, in which it has secured various high profile client wins including the Electoral Commission’s EU Referendum Campaign, the Government’s Standards and Testing Agency and Barchester Healthcare.

Commenting on the award win Nigel Baker, managing director at Echo Managed Services said:

“We’re delighted that the hard work of the entire team here at Echo has been recognised with this award – one that we’ve had our eyes on for a while! The win is testament to our entire team’s performance over the past 12 months – all who have worked hard to secure some fantastic new clients and projects.

“We intend to carry on this good work over the coming years, with a business model that is flexible to the changing needs of our clients and their customers.”

Now in its eighth year, the SWCCF Awards recognise the very best in the South West’s contact centre industry.