Echo-U South wins new contract with LV=

Contact centre Echo-U South is celebrating a recent contract win with life and pensions provider LV=. The news also coincides with the office’s first birthday milestone.

The Echo-U South team, which is based in Bournemouth, will be working with LV= on its campaign to reconnect with people who have had policies with LV= in the past that might have since been lost. Echo-U will be responsible for taking inbound calls and emails from both existing and old customers of LV=, dealing with their individual queries.

As well as the opportunity to work as a local partner to LV=, the contract win will also see Echo-U create up to 20 jobs to work on the account and to support the company through the busy festive period.

Mandy Holford, customer service director at Echo-U, said: “We’re really excited to welcome LV= as a new client and to work with them on the ‘reconnect with LV=’ project. It’s a fantastic opportunity for the Echo-U South team and we look forward to building a relationship with the team at LV=.

“Alongside the contract win, the Echo-U South team is also celebrating its first birthday this quarter. Headquartered in Newcastle, the firm expanded into Bournemouth last year as part of an ambitious growth strategy. To mark its birthday, the company will host a party for staff, clients and friends of Echo-U that have been instrumental in its first year’s success.

“It has been a busy year for Echo-U since we launched the Bournemouth office and we can’t think of a better way to celebrate than to gather all of the people together who made it happen.”