Global hotel management company brought into Crowne Plaza Newcastle

Leisure & Tourism | North East
(L to R): CEO of Clouston Group, Richard Clouston, with Devin Grosse, Interstate’s Regional Vice President of Operations


Clouston Group has appointed hotel management company, Interstate Hotels & Resorts, as part of a strategic restructure and financial overview to drive forward the Crowne Plaza Newcastle.

Hotel owners, Clouston Group, in agreement with stakeholders Newcastle City Council and RBS, has appointed the global operator to boost sales and maximise occupancy rates.

Interstate will take over the day-to-day running of the hotel from InterContinental Hotels Group (IHG) as part of a franchise agreement, bringing the number of establishments worldwide under their management to over 500.

Richard Clouston CEO of the owner, Clouston Group, said, “The Crowne Plaza continues to thrive as Newcastle’s preeminent business and tourism hotel, offering exceptional conferencing and event facilities.

“We’re proud of the excellent work that our 200 strong staff are doing in delivering a superb service and reinforcing our position as one of the best hotels in the market. This has enabled us to fast-track the move to franchise and we’re delighted to appoint a world-leading hotel management company following a stringent selection process agreed with our colleagues at Newcastle City Council.

“The team allocated by Interstate is first-rate and as owners, we’re working closely with them to ensure the business is optimised, providing the very best for our valued customers and guests from the region and around the globe. We endeavour to deliver the highest professional standards and continue to be an exemplar of the hospitality which Newcastle upon Tyne is famous for.

“The Crowne Plaza at Stephenson Quarter is the cornerstone of the development and a catalyst for future phases, creating many more jobs and opportunities in the hospitality sector.”

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