Government’s streamlined messaging service to save taxpayer £175m

Economy & Politics | South East

A system designed to make it easier for people to communicate with the Government has sent out more than half a billion messages since it was launched less than four years ago – and is on track to save taxpayers £35m a year.

The GOV.UK Notify system allows public sector bodies and local authorities to send people important messages, ranging from council tax reminders to details of doctors appointments.

By reaching out directly with important information and cutting out the need for people to phone call centres or chase up information, it is set to produce savings of £175m over the next five years – a saving equivalent to the construction of eight new secondary schools.

Minister for the Cabinet Office, Oliver Dowden, said: “Notify is a great example of how the government is using technology to make people’s lives easier and save money. This allows us to invest more in the public’s priorities, with the savings from this initiative alone equivalent to the cost of building eight new secondary schools.”

More than 1,200 services across central government, local government, and the wider public sector use the Notify service.

Minister for Implementation, Simon Hart, said: “By working smarter, our Notify system has led to people having half a billion fewer phone calls, letters or reminders over the last four years – generating huge savings in time, money and stress for them.”

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