Legal & General make key appointments focusing on customer experience

Robert Jamieson

Legal & General have appointed Robert Jamieson to the role of Group Chief Digital and Technology Officer across the retail digital platform and Janine Menasakanian as Head of Distribution Strategy, Personal Investing.

Both roles are newly created, underscoring Legal & General’s strategic commitment to the retail market and personal customers.

Robert, who reports to Mark Zinkula, CEO at Legal & General Investment Management (LGIM), leads a new group-wide team managing Legal & General’s retail digital platforms, including LGIM’s workplace pensions and personal investing platforms.

He will be responsible for creating a seamless and engaging customer experience. This initiative will start in LGIM with the creation of a savings ecosystem and a digital-only proposition for personal investing. The aim is to move away from a view of the customer based on financial products to one based on their needs.

Robert was previously Chief Operating Officer of Legal & General Retirement (LGR) for over three years.

Mark Zinkula, CEO at LGIM says: “Excellent online service that’s straightforward, engaging and intuitive is a must for our customers. We have created many digital success stories over the years and Robert will play a key role in accelerating our ambitions to meet our clients’ digital needs.

“To support our customers throughout their savings and pension journey, Robert will help us deliver a cutting-edge digital platform strategy with innovative customer outcomes and a 360 degree single customer view.”

Janine Menasakanian joins LGIM from Vanguard, where she was Head of Financial Institutions.

Bringing with her a wealth and breadth of experience, she is well placed to support the development of LGIM’s Personal Investing business.

She has a long history in working with clients and customers and in previous roles has developed the distribution strategy for global banks, asset managers and family offices. She also instigated global relationship management models for financial institutions, managed strategic accounts and focused on new business development.

Helena Morrissey, Head of Personal Investing at LGIM continues: “I’m excited to welcome Janine and to be working closely with Robert in his new role as we gear up our development of a customer-led personal investing platform.”