My Working Day – Mark Joyner – Director at RDS

As the leader of a company, you are there to set an example and to lead and inspire a team of individuals to achieve a series of business goals. But how do these business leaders go about their daily routine? Business Leader spoke to Mark Joyner, Director at RDS, about his working day.

What time do you wake up?

Typically, I wake up around 7 am. I have a young family so I aim to spend some time with them ahead of starting work. In all honesty, I am much more of a night owl when it comes to work. I tend to be much more productive at the end of the day rather than waking up super early and ticking things off in the mornings.

What do you typically have for breakfast?

It would depend on where I am. I spend a lot of time on the road and visiting clients, but typically I’d start the day with something simple like toast or yoghurt.

What is the rest of your morning routine?

If I’m not travelling then the morning will be spent organising and setting up the day. I will go through my own diary to see what appointments I have for the week and review our current business landscape – including sales, leads and the status of live clients.

Then it’s about liaising with the teams to discuss strategy and daily objectives. We’re a close team, we check in regularly with one another and we make sure everybody knows the state of play at a given time.

What is the first thing you do at the start of your working day?

Workwise I catch up with the teams, check emails and organise my schedule.

How do you prioritise your day’s work?

Customers take priority for me. So, I will always move my schedule around to reflect that. We’ve recently invested a huge amount into a new hub, to streamline internal processes and give our customers more options for how they would like to communicate with us. We’re trying to keep our customers at the heart of everything we do, it’s what makes us stand out in a competitive landscape.

My teams are another big priority for me, so I try to put them first if they need me for anything at all. It’s all about the people. For me, unless it’s a real emergency anything else can wait.

Do you plan meetings or are they a waste of time?

Meetings are given a bad rap in my book. I’m always planning meetings as I love to interact with people and understand different perspectives. It’s really important for building relationships and communication that we meet regularly, even if it’s just a few minutes at the start or end of the day. It is great to work and collaborate with both customers and colleagues.

Do you have a working lunch, or do you take a break?

Nine times out of ten it’s a working lunch – usually spent with clients or colleagues.

When does your working day finish?

I tend not to have a set cut off time, you can’t when you’re the director of a business. Especially when you’re in a busy period. Some days I’ll work well into the evening. As I said, I’m a night owl, but I do try to balance that out and finish earlier on the days when it’s quieter. I love spending quality time with my family and friends in the evening and at weekends.

How do you prepare for the next day’s work?

I have a weekly plan which I constantly refer to, and I prioritise the urgent tasks on a day-to-day basis. I rely heavily on my calendar to keep on top of everything.

What’s your favourite piece of technology?

It has to be my iPad as it is easy to transport and conduct all the tasks I need to complete on a day-to-day basis. It’s great to do presentations to clients as well.

How do you switch off?

As many business owners will understand you always keep focus on your company so it is difficult to switch off. However, spending with my family is key to my happiness so I try to find that all-important balance. I also enjoy playing a few sports – especially squash, it’s great for stress relief and getting rid of any pent up tension from the day’s work.

What is the best piece of advice you’ve ever received?

“If you chase two rabbits you will never eat dinner” – it’s all about focus.