My Working Day – Naomi Owusu – CEO and Co-Founder of Tickaroo

As the leader of a company, you are there to set an example and to lead and inspire a team of individuals to achieve a series of business goals. But how do these business leaders go about their daily routine? We spoke to Naomi Owusu, the CEO and Co-Founder of Tickaroo, about her working day.

What time do you wake up?

I usually wake up at 5 am and get ready for the day.

What do you typically have for breakfast?

I drink water, tea or coffee for breakfast as I’m usually not hungry in the morning, but when I am and have had an early dinner, I will eat oats or fruit. On certain occasions, I get something from the bakery.

What is the rest of your morning routine?

My morning routine consists of firstly feeding my dog and cat, then depending on what needs to be done, I either workout, meditate, or do yoga. I then start to respond to emails, finish contracts and send outstanding work to whoever is expecting it.

I like to finalise work in the evening ahead of deadlines, but then revise whatever I’m working on in the morning with a fresh and reset mind.

I also prepare for the workday when I have a busy week. I say hello to my kids in the morning before they leave for school.

What is the first thing you do at the start of your working day?

I review my schedule, answer emails and look at my plan and to-do list for the day.

How do you prioritize your day’s work?

I prioritise my day’s work based on impact. Items that are of high significance and carry a high-level impact on the company will be prioritised first. I try not to overplan to have space for feedback or spontaneous challenges.

Do you plan meetings, or are they a waste of time?

I have regular weekly meetings scheduled at the same time to reconnect with the different teams within the company. There will also be project, clients and partner meetings depending on demand. Mondays and Fridays are usually quiet.

I believe sessions should be short and structured. I always go to meetings prepared and ask myself what is the goal or purpose of the meeting – what information do I need to get something to its next stage.

Do you have a working lunch or do you take a break?

I work until I realise that I need a break. Lunchtime is usually focus time for me – similar to the morning, it is quieter and allows me to be more productive.

When does your working day finish?

It depends on the workload. There are some days when I finish early, just because my schedule is clear. However, when there are deadlines to meet, I will sometimes work until 10 or 11 pm.

How do you prepare for the next day’s work?

I check my schedule and prioritise the next working day and ensure I’m prepared by checking the relevant information needed for decision-making. Namely, numbers, facts and background information.

What’s your favourite piece of technology?

The internet. We have all our infrastructure in the cloud, so I would use my computer whenever I am in the office, my iPad and my phone when I am away on business. All the information that I need is usually in the cloud. We use collaboration tools for calls, exchange meetings, and projects.

How do you switch off?

My kids, dog, cat, and horse force me to switch off. They request my undivided attention when I am with them. I like to go into nature with them whenever I can find the time. I also meditate and teach yoga lessons. This helps me to change my perspective, stimulates creativity, new thoughts, ideas and helps me to solve work challenges.

What is the best piece of advice you have received?

There is so much advice but I guess at this point of my life the advice I am most receptive to and think about often is when you do a lot of challenging work that is intensive on your concentration and brain, after a while your output becomes inefficient. Noticing when this happens means giving yourself the space to take a break regardless of deadlines.

After a focus break of even 30 minutes, you will be able to work faster and more efficiently. The key to this is being honest with yourself and finding the right time for a break. In essence, change your focus for a moment and then get back to the task.

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