In an attempt to help customers refine internal processes and enhance business efficiencies, Netcall plc, a global provider of intelligent automation and customer engagement software, has announced the acquisition of Automagica – a Belgium-based provider of AI powered Robotic Process Automation (RPA) software.
Netcall will integrate Automagica’s RPA solution into its Liberty platform as Liberty RPA, making it a one-stop shop for process automation and customer engagement – blending low-code, RPA, chatbots, digital messaging and contact centre solutions.
By embedding RPA capabilities in the Netcall Liberty platform, businesses will be empowered to automate tedious and manual processes – freeing up staff from mundane tasks for more meaningful work and value-add activities, including customer engagement. Automagica’s RPA software complements Netcall’s Liberty Create low-code platform.
When combined, the technologies can automate a much broader range of processes and systems than either solution individually – paving the way for more powerful intelligent automation platforms. Together, they unlock process efficiencies that drive down costs, enhance quality and improve customer experience.
Thomas van Turnhout, co-founder of Automagica, says: “We are excited to be part of the Netcall Liberty platform. We know that RPA needs to become part of a larger intelligent automation platform to automate a wider range of processes and systems. As part of Netcall, we can make that happen.”
Henrik Bang, Netcall’s CEO, comments: “Through the addition of AI-powered RPA to the Liberty platform, we are creating a one-stop shop for process automation and customer engagement, blending low-code, RPA, chatbots, digital messaging and contact centre solutions. This powerful combination will provide businesses with a comprehensive digital transformation toolkit and we are excited by the opportunity this presents.”