‘Big Six’ energy giant, Npower has revealed initial plans to cut up to 4,500 jobs across the UK, as part of its strategy to make the firm more profitable in the future.
Three call centres in Worcester, Sunderland and Hull are believed to be the first losses as part of the announcement, and in total house around 4,000 employees. The firm has other call centres in Birmingham, Swindon and Leeds.
Npower’s owner E.On will merge its computer systems in a further move to save money across the business.
E.on’s £500m restructuring plan would now mean that small businesses and consumers would served by the same computer systems and customer service teams. Large industrial customers would still be served separately.
Johannes Teyssen, E.On CEO said: “The UK market is currently particularly challenging. We’ve emphasised repeatedly that we’ll take all necessary action to return our business there to consistent profitability.”