Outsource UK, one of the UK’s largest independent specialist recruitment companies, has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
This award represents the pinnacle of Outsource UK’s aim to ‘take care of everything’ for their customers, a three-year project that has seen not just the implementation of voice of customer research and ratings via Feefo but also the creation of an internal team of Customer Champions who are accountable for and focussed on continuous improvement across Outsource’s five offices in Birmingham, Edinburgh, London, Manchester and its Swindon HQ.
Nick Dettmar, CEO of Outsource UK commented: “We are very proud to receive this award from Feefo as it recognises genuine feedback from our clients and candidates. As an organisation, we strive to “take care of everything” in all that we do. Thank you to all of our team who have helped us achieve this.”
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9.
Congratulating Outsource UK on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”