South West housebuilder retains five star customer service status

Events | Property & Construction | South West
Rachel Way

Bellway has been awarded five-star builder status for 2018 after more than nine out of ten customers said they would recommend the developer to a friend.

The housebuilder, whose South West head office is located in Bristol, has retained the status, which is the highest accolade awarded by the Home Builders Federation (HBF). The annual star ratings, published this week, are based on an independent survey of new home purchasers.

Bellway South West is building new homes at The Bridles development in Whitchurch, Bristol.

Bellway secured its five-star rating against a backdrop of growth. Earlier this month the housebuilder announced it was on track to complete 10,000 homes in the current financial year.

Rachel Way, Sales Manager for Bellway South West, said: “Achieving HBF five-star builder status demonstrates a vote of confidence from our customers. A recommendation to a friend is the most powerful endorsement of our homes and the service we provide.

“Bellway is committed to delivering the highest standards of build quality and customer care. Maintaining these standards is more challenging as the number of homes we build increases, but it is a challenge we are prepared for.

“The customer experience is central to everything we do, from land purchase through to aftercare. We actively encourage our customers to give feedback throughout their journey.

“Internally, we have launched a Customer Experience Committee, which promotes the shared sense of pride among our staff and contractors. The committee uses customer feedback to develop new initiatives and improve consistency.

“We would like to thank our customers for taking the time to give their feedback and our staff and contractors for their dedication.”

Bellway is currently building new homes in Bristol, Wiltshire, Somerset, Oxfordshire and Gloucestershire, and employs staff throughout the South West, in addition to supporting hundreds of local contractors’ jobs.

The HBF customer satisfaction survey has become a leading barometer for success in the new homes industry since it was introduced in 2005.

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