Staying agile through COVID-19 – Best remote working lessons
For companies, the transition to agile is a significant conceptual change. While there will be numerous confusions, achievements, and failures over time, companies will see how to work with user’s desires and market dynamics and formulate a tailored approach and satisfy the unique demands of users. Agile has become one of the main drivers of digital innovation, so it takes mobility to follow an agile style of operating.
Nearly every country in the world has seen adverse impacts on COVID-19. Given that, apart from following social distance and security protocols, we do not have any way to control the situation, and that updates almost change every day, our current conditions require a high level of agility from all stakeholders, from working and schooling families to employees who can work remotely.
How to handle a remote workforce effectively
- Be sure that all the employees are trained properly
Begin by ensuring that the workers have VOIP tablets, VPN connectivity, and all other devices on the remote side. Optimize your request processes to make it easy for people to get their equipment. Without it, consumer reaction and team coordination may hit crucial junctures or even harm the entire business.
- Centralize the services required
Have an essential source of truth server as well as a regularly maintained intranet that provides access to policies and practices, FAQs, and more. Best yet, after a few days of remote work, ask your team about which joint support they really need. No unexpected surprises: The finding of multiple contract iterations or main project records would give everybody headaches, including the customers.
- Hold near contact
Create daily “virtual hikes” to meet staff, have frequent web chats with the team, and schedule a happy hour online every Friday, with a view to preserving the productivity of workers and promoting the feeling of belonging.
Set a good precedent by ensuring that webcams and networking resources are utilized for all, including senior leadership. If workers believe that management is insensitive, it may inevitably contribute to turnover.
- Take charge to communicate creatively
Many resources are available for teams to work internally and to enable customers to connect with prospects. Instead of waiting for them to get in contact with you, reach them and ask if they anticipate any problems or requirements so that you can address them first. It’s always essential to be cautious.
In fact, note that certain customers may be comfortable with the in-person operation and cannot be sure how to link to an on-the-job account or help teams. Go ahead with contact details and set up communication networks before you speak.
It’s just about maintaining effective contact with a remote team. Establishing a variety of channels and a number of contact points is a good way to guarantee that everybody finds a way to work for them.
- Switch the style of administration
You may need to learn to put more confidence in your staff if you are susceptible to micromanagement or “command by talking.” Monday.com makes things possible to operate together cross-functionally.
Everything operates together on a common forum, from pre-planning for the marketing department to collecting consumer reviews from customer service. Design goals, processes, and responsibilities around the idea that employees think and act for themselves and are productive and focused even when they don’t see anyone.
For instance, you should delegate more and restrict your participation in a project that might otherwise require tight, personal oversight such that staff can be educated more individually and have guidance.
- Hold flexibility
It’s anyone’s guess where we’ll be in six months. Even if the pandemic has decreased, it is likely that your company, operations, and industry will suffer lasting effects, and the economic situation is still smooth. Factors may also require continuous adjustments.
Monday.com is the most scalable agile program that the team requires to succeed in the competitive world. It is, therefore, important to remain agile and flexible so that business continuity can be maintained.
For example, your company may plan to reduce the outbreak, but a sudden increase may throw away plans, or a new threat may arise, which will require another change in your remote workforce approach.
- Concentrate on performance
For certain workers, operating at a remote location implies that work is a lifetime. While during hard periods, it can feel successful and detached from external challenges, it is not possible to lose sight of the connection between work and existence. Life will vary when the world is battling the pandemic, so it is important to always pay attention to our family, friends, and ourselves.
If they are free to reset and renew themselves, the staff can do even more, so you will help avoid burnouts that can impact the entire company by acknowledging them, so respecting the work/ life balance of the team leaders.
- Foresee Surprises
Eventually, there can be unforeseen problems- even if you follow the aforementioned advice. Take your surprise and remain agile. This is one of the most important lessons to take into account when transferring your work from home.