New research released today by Samsung Electronics has revealed time spent on technology issues could be a major contributor to the UK’s productivity gap.
While small business owners are spending nearly three and a half hours on sales and close to three hours on marketing a week to drive new business, IT accounts for two hours and 47 minutes, and office management almost three hours.
The UK currently ranks 7th in the G7 and 17th in the G20 for productivity per person, and spending less time on these tasks could help to close this gap.
The findings – part of Samsung’s ‘More Good Days at Work’ initiative which shows small businesses how innovative technology can help their staff to have better days at work – highlight that the situation is mirrored in workers, with nine in 10 (91%) losing concentration by coming to the rescue to help colleagues with IT issues.
With two-thirds (63%) of workers spending between 15 and 45 minutes a day helping their colleagues with these issues, businesses are losing almost four hours a week per employee.
Graham Allcott, Author of “How to be a Productivity Ninja” and Founder of Think Productive comments: “We have some fantastic businesses and innovators in the UK SME sector, but there are still big productivity issues.
“A lot of workers are distracted from the things that create impact and growth by tasks like IT issues, and we are falling behind the rest of the world as a result. While lots of these distractions might only be for 15 minutes here and there, this quickly adds up and affects overall productivity.”
When it comes to the time of day that employees get most done, over four in five (81%) feel they are most productive in the morning, with 10-11am being the most productive hour (42%).
It also appears that a break to refuel at lunchtime helps workers increase their motivation with the second and third most productive times being between 2pm and 3pm (32%) and 3pm and 4pm (30%).
Graham Long, Vice President of Enterprise at Samsung UK & Ireland, said: “SMEs are the lifeblood of the UK economy, and it’s important that they work in the most efficient and productive way possible.
“While technology is certainly a productivity enabler, it’s clear that SME owners and employees are struggling to unleash its full potential. Businesses need technology that is easy, secure and that their workers feel comfortable and familiar using.”