UK fintech TransferGo announces new CCO following $50m Series C funding round

TransferGo, one of the world’s fastest growing money transfer companies, announces the appointment of Povilas Čiuplys as its new Chief Customer Officer. Povilas takes on the position following two years in senior customer service roles at TransferGo, and brings over a decade of experience in driving positive customer experiences.

Based in Vilnius, Lithuania, Povilas will be responsible for leading TransferGo’s customer support strategy, liaising with its product and marketing teams to ensure that customer experience is always at the heart of service and innovation.

As a reflection of how much customers are valued at TransferGo, an 80-strong team of customer agents located around Europe are fluent in nine languages to help with queries.

Commenting on Povilas’ appointment, Daumantas Dvilinskas, CEO and Co-Founder of TransferGo said: “Every business will boast about their customer service credentials but it’s different for us. The migrant community is ingrained in TransferGo’s DNA. Like the rest of the business, Povilas understands their needs and challenges with cross-border payments because we are them, and they are us. He is committed to delivering a superior customer experience and is a fantastic direct representation of our customers’ voice within the senior leadership team. His appointment will ensure that our customers remain at the very core of our services moving forward.”

Povilas commented: “I’m delighted to be joining the senior leadership team at TransferGo. Customers are at the heart of everything we do – from technology innovation to marketing. When it comes to money, they need to feel supported. So often we see tech companies solely offering faceless chatbot services, but we know having someone at the other end of the phone is sometimes necessary – that’s why we have a fantastic team of customer agents all working hard to support migrants across Europe.”

TransferGo is favoured by migrants working in the UK who send money home to their families but don’t want to deal with the bureaucracy and fees imposed by banks for processing payments in other countries and currencies.