Vizolution, a customer experience technology provider, has secured £10m in funding from three of the world’s largest banks.
Santander Consumer Finance and Royal Bank of Scotland have joined HSBC as investors in Vizolution. Each of these banks is an existing Vizolution client and uses its transformative suite of solutions to offer effortless customer experiences, both domestically and internationally.
Vizolution is a UK-based SaaS (software as a service) company that helps enterprises streamline complex customer journeys by replicating the qualities of face-to-face interactions within remote channels.
Vizolution will use these new funds to develop new products to add to its award-winning suite of customer experience solutions and accelerate growth in its markets.
Bill Safran, CEO of Vizolution said: “We are delighted that our customers Santander Consumer Finance and RBS have joined HSBC as shareholders in Vizolution. This investment is a testament to the innovation and capability of our technology. Together, we will be able to create the very best possible solutions for our clients’ customers.”
Vizolution technology, which combines the qualities of face-to-face with the convenience of digital and the cost of remote, offers a customer-centered human approach in an increasingly digital world, where 75% of people still value the benefits that ‘in-person’ interactions can bring, especially when seeking advice about purchases or complex products.
Unlike other technology providers that offer a point solution to solve individual problems, Vizolution offers a truly end-to-end platform, from the first purchase or service enquiry, through to resolution.
Ian McLaughlin, Managing Director of Home Buying and Ownership at RBS said: “We have been clients of Vizolution for over 5 years and are excited about deepening our relationship as shareholders. Last year, Vizolution technology enabled us to introduce the UK’s first ever completely paperless mortgage process and the results have been transformational in helping us to make the home buying journey much simpler and easier for our customers. As well as facilitating mortgage loans of approximately £1bn per month, Vizolution has helped us to unlock significant savings in our mortgage operational costs, including removing nearly 7m pieces of paper per year.”