What does the future hold for the ‘MarTech’ sector?
A study was undertaken by the team behind global affiliate platform www.Awin.com, in which 250 senior marketers and business owners from medium or large MarTech companies were asked for their opinions on 2021 so far.
Overall, 81% of those asked said that they had been affected by iOS14 or the above updates around the tracking of their social media advertising campaigns over the last year. The “opt-out” privacy feature installed in the iOS14 update reduced advertisers’ ability to personalise and re-target their social campaigns.
One of the most prominent recent talking points was the effect of the iOS15 update on the industry, despite only launching just over a month ago in September 2021. 73% of the senior marketers involved in the study agreed they had noticed mail open rates ‘severely inflated’ thanks to the update. The update allows users to turn on ‘protect mail activity’, whereby Apple will automatically load images and CSS, making it appear as if the email has been opened.
Over half (55%) of the marketers who had noticed an inflation in mail open rates claimed that they have abandoned the measuring metric altogether in favour of ‘click-through rates’ and ‘conversions’. 28% of senior marketers also claimed they had switched to a subscription model off the back of the software release, stating that customer retention was the ‘only way’ to get the information they required.
As well as the effects that developments have had on the industry so far in 2021, senior marketers were also asked their thoughts on what 2022 might have to offer.
Some of the most common trends that were highlighted were found to be:
Immersive VR: 65% of senior marketers predicted this as a trend for 2022
There are already a few apps that let consumers see how an item may look in their house, for example, or apps that allow users to scan the internet for deals on their favourite pair of shoes using just one photo.
Chatbots will be able to handle more complex matters: 22% of senior marketers predicted this as a trend for 2022
It’s likely that by next year, users could see chatbots trusted with payments, become entirely voice driven and improve on emotional intelligence, to name just a few suggestions from senior marketers.
Chatbots may be able to analyse the pattern of every interaction in order to keep customers engaged and improve response capabilities.
Increasing demand for Marketing Architect roles: 15% of senior marketers predicted this as a trend for 2022
Although slow to gain acceptance among some firms, the number of Marketing Architect roles are set to rise with the demand from companies increasing in an attempt to steer the way in some of the above trends for example.
Speaking on the findings, Kevin Edwards, Global Client Strategy Director at www.Awin.com, commented the following: “2022 will be the year when marketers have to decide what measurement metrics are important to them. With third-party cookies on the way out and the tech giants making it increasingly difficult to measure campaign success, MarTech businesses who can offer data light and privacy-centric solutions will find themselves increasingly in favour.
“Introducing immersive VR and increasing chatbot intelligence will require huge investments from companies if they’re looking to get ahead of the trend. However, they are a clear signal of how brands are increasingly focusing on customer experience above all else.”
Sam Higgins, Chief Marketing Officer at Prezzybox also commented on the effects the iOS changes have had on the business: “Analysing the paid social platform, we can see that the iOS changes have had a negative impact on the conversions being tracked in the Facebook advertising platform.
“Looking at data from 14th September – 25th October 2021 and comparing this to the same date range in 2019 (2020 is different due to lockdown), we are seeing a 75% drop in website purchases being recorded in the platform whilst budget remained the same.
“Obviously, this has resulted in a huge increase in the cost/website purchase, making us re-analyse our paid social strategy. Moving forwards, we are tracking paid social within Google Analytics as this gives us a much more accurate representation of how paid social campaigns are performing.”