Yarlington launches new online customer portal

Gary Orr, Yarlington Chief Executive

Yarlington Housing Group has launched a new digital portal specifically for its customers, called My Yarlington.

This new online channel will make it easier for customers to get in touch and communicate digitally.  It also means 24/7 access which has not previously been on offer.

Based on research into customer preferences, Yarlington found that approximately 72% of its customers have access to the internet and 65% are very confident in using it.  My Yarlington will give such customers the ability to access services anytime, anywhere.

Using their own personal account number, customers can log on to My Yarlington to manage their account, make payments, report and book repairs and find answers to any questions they may have.

On the new channel, CEO Gary Orr, said: “We are delighted to be able to launch My Yarlington. As part of our Yarlington Next-Gen corporate strategy, we committed to serving our customers in the most efficient and effective manner possible.

“The portal is extremely easy to use.  It uses icons rather than being too text heavy to make the user journey as simple as it can be.  The site can be used on any device and has been made accessible with the use of all recognised third-party software.”

Orr added: “To help ensure our customers are confident in using My Yarlington, we will be providing free training sessions across the region. We have also installed an in-house digital bar at our head office, which will be open during office hours.  For those who may need additional support, we will of course continue to provide bespoke access.”