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Bookshelf

Rassie Erasmus book cover mock up

Bookshelf: Rassie Erasmus – stories of life and rugby

Many business leaders are obsessed with the sporting mindset. Communication, dealing with pressure and crisis management are just some of the lessons we can learn from the best in the world sport. With that in mind, we’ve scoured the much-anticipated autobiography of Rassie Erasmus, the double Rugby World Cup-winning coach of South Africa, for some...

Josh Dornbrack

Right kind of wrong book on a table with a stack of books and two lights

Why failing also matters

In this extract from her award-winning book Right Kind of Wrong, Harvard professor Amy Edmondson explains why we should not miss out on the satisfying journey of learning to dance with failure. Every kind of failure brings opportunities for learning and improvement. To avoid squandering these opportunities, we need a mix of emotional, cognitive and...

Andrew Lynch

Winning on purpose book on a table with a stack of books and two lights

Winning on Purpose: The Unbeatable Strategy of Loving Customers

In his latest best-selling book, Fred Reichheld introduces NPS 3.0 as a way for companies to enrich the lives of their customers and generate good profits. This approach puts treating customers the way you would want to be treated at the centre of enduring business success. Reichheld provides examples of companies with superior NPS delivering...

Josh Dornbrack