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Retail & ecommerce

Elizabeth Hurley-Nayar arrivves at the Love Ball

The diamond empire: How De Beers created a market out of nothing

When De Beers found itself with a glut of gems and no buyers, it used glamour and royalty to create a market where none existed

Bruce Whitfield

Fraser Smeaton

MorphCostumes CEO: Learn to build trust quickly

Fraser Smeaton, co-founder and CEO of MorphCostumes, explains how a formative experience from his youth helped him succeed in business

Dougal Shaw

Julie Chen

Cheeky Panda CEO: ‘Wear your brand’ to stand out

Julie Chen, co-founder and CEO of Cheeky Panda, on how to make an impact with potential customers and investors

Dougal Shaw

Amy Knight standing in front of Must Have Ideas' warehouse

Must Have Ideas: The online retailer dominating social media and consumer trends

Gut feeling and a keen eye for customers has helped Must Have Ideas go from homebased start-up to an online success story

Josh Dornbrack

James Daunt, Waterstone's, Mantova, Italy, 2012

James Daunt on how to run successful shops

In our latest podcast episode, we get a masterclass from James Daunt, the man who turned around Waterstones in the UK and Barnes & Noble in the US

Graham Ruddick

Nike store is a fashion and sporting goods store

McDonald’s, Nike and Starbucks show the perils of losing sight of the customer

Some of the world's biggest consumer businesses are struggling for sales growth as customer habits shift and they fail to keep up 

Graham Ruddick

The outside of a The Body Shop store

What went wrong at The Body Shop – and what can we learn from it?

The Body Shop lost relevance with its core customers, while successive ownership and leadership changes confused the strategy

Patricia Cullen

Simon Arora sitting at a table

Building B&M: Speed, strategy and success

We speak exclusively to long-time CEO Simon Arora about the strategy behind building B&M and how it nearly all ended after less than a year

Graham Ruddick

Stack of vinyl records

A look inside vinyl’s resurgence

Vinyl sales have been rising fast and new technology, including on-demand manufacturing, suggest its growth still has some way to go

James Cook