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Retail & ecommerce

The outside of a The Body Shop store

What went wrong at The Body Shop – and what can we learn from it?

The Body Shop lost relevance with its core customers, while successive ownership and leadership changes confused the strategy

Patricia Cullen

Simon Arora sitting at a table

Building B&M: Speed, strategy, and success

We speak exclusively to long-time CEO Simon Arora about the strategy behind building B&M and how it nearly all ended after less than a year

Graham Ruddick

Stack of vinyl records

A look inside vinyl’s resurgence

Vinyl sales have been rising fast and new technology, including on-demand manufacturing, suggest its growth still has some way to go

James Cook