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Strategy

Business leaders stand around a table

How to preserve tacit knowledge 

Companies are usually reasonably good at preserving knowledge around processes and operations but fare less well when it comes to tacit knowledge. With staff turnover still high and sickness on the up, that’s a problem.  Whenever anyone in a business hands in their notice or is off for an extended period (for example for sickness...

Patricia Cullen

Simon Arora sitting at a table

Building B&M: Speed, strategy, and success

In 2004, Simon Arora and his two brothers, Bobby, and Robin, bought a discount retail chain in the North West of England for £525,000. That chain had 21 shops. Today, B&M is valued at more than £5billion and is part of the FTSE 100, making it one of the biggest retailers in Europe. Simon Arora...

Graham Ruddick

How to handle layoffs as the recession begins to bite

“The risk of losing trust is one of the biggest consequences for leaders conducting layoffs,” says Verity Creedy, vice-president of product management at global leadership consulting firm DDI. With the UK officially entering a recession, more businesses could soon be letting people go. However, it is possible to rebuild trust afterwards. “Trust plays a crucial...

James Cook

Yellow Pages on fire

The rise and fall of the Yellow Pages

The Yellow Pages used to make life easier for everyone. By sorting businesses alphabetically into categories, it streamlined finding products and services and changed how small businesses reached customers. But after being a permanent fixture in British households for more than 50 years, the final version of the print edition of Yellow Pages was delivered...

Patricia Cullen

Guards in the Netflix show Squid Game

The top business pivots

“Adaptability is paramount in today’s dynamic business landscape,” says Chris Beer, professor of practice at Warwick Business School. “Organisations must be prepared to pivot their strategies swiftly, driven by factors such as market shifts, technological advances and changing customer expectations”.  According to PwC’s 27th UK CEO Survey, one in five chief executives says their organisation...

Alice Cumming, James Cook

Will Butler-Adams on a bike

To be or not to B Corp

We are among the believers at Future Leap, a networking space and café on Gloucester Road, Bristol’s indie-shopping mecca. Forty or so people have gathered in the name of sustainability to learn about a better way of doing business. Paradoxically, the building was once home to that palace of consumer consumption Maplin Electronics. Signs of...

Andrew Lynch

A toy figure of a businessman with a briefcase, dressed in a smart suit, in the style of a little green army soldier

The art of business wargaming

It’s 8.30 AM and a team of senior managers arrives in a City boardroom to be greeted by a table groaning with croissants, Danish pastries and Colombian coffee. The managers have no idea why they have been called in. The phone rings and a voice at the other end says, “You are now in a...

Josh Dornbrack

Two pound symbols fight in a street

Price wars: Strategies in the battle against inflation

Fraser Smeaton, CEO at Morph Costumes, is in a pickle. With inflation easing and a cost-plus model in play, he’s facing a tricky balancing act. He’s not on his own as business leaders across Britain are tackling a pricing challenge, deciding between cutting prices to win customers or fattening their profit margins. “Our prices have...

Patricia Cullen